PRODUCT RETURNS
At ORGANIC NATURAL BEAUTY SUPPLY LLC, we want to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return under the following conditions:
Return Period
Returns may be requested within 30 days from the delivery date of the order.
Eligible Product Condition
To be eligible for a return:
- The product must be unopened and in its original packaging.
- Only products in resellable condition will be accepted.
- In some cases, one opened bottle may be accepted only if it arrived damaged or defective.
Products that are excessively used, altered, or damaged by the customer will not be accepted.
How to Initiate a Return
To initiate a return, the customer must contact our support team providing:
- Order number
- Full name
- Reason for the return
Support email:
info@organicnaturalsolutions.com
Once the request is approved, return instructions will be provided.
Refund Method & Timeline
Approved refunds will be issued to the original payment method used during the purchase.
After the returned product is received and inspected, refunds may take between 5–10 business days depending on the bank or payment processor.
Shipping costs are non-refundable except in cases where the product arrived damaged or incorrect.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Promotional samples
- Digital products
- Gift cards
- Opened products that do not present defects
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, you must contact us within the first 7 days after delivery so we can assist you promptly.
Contact
ORGANIC NATURAL BEAUTY SUPPLY LLC
Email: info@organicnaturalsolutions.com
FORCE MAJEURE
ORGANIC NATURAL BEAUTY SUPPLY LLC is not responsible for non-compliance or delays in compliance due to adherence to any regulation, order, act, instruction, or priority request issued by any federal, state, or municipal government or by any department or agency thereof, civil or military authority, acts of God, fires, floods, strikes, or other labor difficulties, acts or omissions by the Buyer, embargoes, war, hostilities, riots, shipwrecks, transportation delays, or due to any other cause beyond the Seller’s control. In the event of a delay in compliance due to any of the above causes, the delivery date or execution time will be extended for a period reasonably necessary to overcome the effect of the delay, without any penalty. Any contractual clause related to penalties for late deliveries will be void if any of the aforementioned conditions occur during the manufacturing and transportation period of the products.
Warranty
ORGANIC NATURAL BEAUTY SUPPLY LLC guarantees all products in all their parts and workmanship, as well as any manufacturing defects, from the delivery date under the following conditions: For this warranty to be effective, no higher requirements can be demanded than the presentation of the purchase invoice and the product directly at the factory or with the Distributor where it was purchased. ORGANIC NATURAL BEAUTY SUPPLY LLC commits to repairing or replacing the defective product at no charge to the customer, or issuing a credit note covering the cost of the product. A warranty claim on our products does not exempt the customer from paying the invoice or any payment obligation with ORGANIC NATURAL BEAUTY SUPPLY LLC, such as advances, negotiated progress payments, invoices, or others.
This warranty is not valid in the following cases:
- If repairs or modifications to the products are carried out by persons not authorized by the company and without the approval of the warranty department of ORGANIC NATURAL BEAUTY SUPPLY LLC.
- If the product has suffered essential, irreparable deterioration or serious damage due to improper application or use attributable to the user (wear, rust, cracks, impacts, violated seals, missing labels, missing parts, etc.).
- If the warnings indicated in the product manuals, catalogs, and labels have not been observed.
- If the warranty is untimely.
The liability of ORGANIC NATURAL BEAUTY SUPPLY LLC arising from product malfunction is limited to covering the product warranty and does not assume any additional costs arising from the loss of profits, third-party damages, or consequences. All expenses generated by the works carried out by ORGANIC NATURAL BEAUTY SUPPLY LLC as a result of a warranty claim for a product that is not valid will be charged to the customer.